Service

Maximize Your Asset Performance and Protect Your Process

Safeguarding your people, plant and process

We are with you after the sale.  Process Insights Global Service provides a wide range after-sales services to proactively maintain your analytical instrumentation. With fast repair and rapid turnaround, OEM spare parts, emergency response, and qualified field service experts, we ensure you get the best value for maximized uptime and peace of mind. We can provide you with the expert execution of both large and small projects and the after-sales service when and where you need it. 

Process Insights offers customers a wide range of programs and services designed to satisfy the needs of our varied customer base, budget, and range of applications. We recognize that every customer requires different levels of support to meet and maintain their objectives, so we offer a wide range of service designed to satisfy the needs of our varied customer base. We can also provide customized service plans.

Our service agreements are designed for:

  • Optimal performance of the analyzer and minimal delay in emergency situations.
  • Custom coverage tailored to meet your particular needs is also available. 
  • Regular “preventative” monitoring to reduce the cost of maintenance over the life of equipment.
  • Priority repair service options for urgent repair situations. 
  • A full line of quality factory-certified replacement parts also available.

Our customer-centric approach delivers fast and reliable service when you need it most. With our qualified field service experts and remote technicians, we ensure you get the best value for maximized uptime and peace of mind. Gain seamless connectivity to global experts to diagnose issues and get real-time insight before major malfunctions and shutdowns take place, and negatively impact your process.

Setting up a service contract with Process Insights is easy and cost-effective. By maximizing your analyzer or system, we can help keep unplanned maintenance costs down, reduce downtime, and optimize your process. Our service contracts help you optimize your analytical equipment to deliver high performance and accuracy. Service contracts are based on your needs.

We Are Your Trusted Service Partner 

  • Global support for all Process Insights products
  • In-house training center
  • Convenient in-region customer service and support
  • 24-hour emergency response
  • Remote technical support and diagnosis – PI GO
  • Repair and replacement service
  • Loaners
  • Spares and upgrades
  • Calibration
  • On-site service
  • Performance verification
  • Startups and commissioning
  • System integration
  • Test services

Did you know…

MBW is a Swiss Accreditation Service ISO/IEC 17025 accredited laboratory (SCS 0125) for humidity and temperature calibration; and for the calibration of any type of hygrometer or thermometer. The laboratory is in Switzerland and has calibration systems based on both primary realizations and commercial humidity generators for calibration. Learn more

Our MBW Calibration GmbH in Fellbach operates a calibration laboratory (D-K-21411-01) for humidity and temperature accredited by the German Accreditation Body (DAkkS) according to DIN EN ISO/IEC 17025.  The measurement uncertainties for our calibration services are amongst the lowest worldwide. We offer short lead times for all types of hygrometers. The calibration laboratory in Germany uses calibration stations based on primary realization for the lowest uncertainties, and also commercial humidity generators for calibration by comparison.

Process Insights is committed to solving our customers’ most complex analytical and process challenges.  

Contact Us Today

For a complete range of products, applications, systems, and service options, please contact us.

SERVICE | SALES | TRAINING

Americas +1 713.947.9591
EMEA +49 69 20436910
China/APAC +86 400 086 0106

info@process-insights.com

GLOBAL SERVICE, TRAINING, MAINTENANCE AND TECHNICAL SUPPORT WHEN YOU NEED IT

INTERESTED IN TRAINING

  • Customer-focused “hands-on” learning experience
  • Engage with our experts
  • Customized product training programs
  • On-site or remote training
  • Analyzer specific workshops
  • Learn theoretical and practical skills
  • Webinars

EXTENDED WARRANTY

  • Extended warranty agreements available
  • Covers rapid response, low cost, fixed fee repair service
  • Access to critical spare parts
  • 24-emergency response

SPARE PARTS

Don’t want to wait for a part to ship in an emergency situation? Ask our Technical Support Team about spare part kits that are customized for your instrument.  We also offer many upgrade solutions for a variety of system configurations.  Get the factory authorized parts direct to location quickly, and reliably. Leverage our global infrastructure, local presence and commitment to service to help you avoid downtime, stay on
schedule. Spare parts ship directly from our factory for inventory-managed items. You receive genuine OEM parts that are compliant to codes, standards and approvals.

ONSITE SERVICE

Sometimes remote support cannot solve every issue. Sometimes you need an on-site visit. Our trained and experienced Field Service Team can respond to any urgent on-site request to ensure your system is back up and running in the shortest time possible.

TECHNICAL SUPPORT

We are ready to assist you with any technical or service-related inquiries that you may have. Recognizing that every customer requires different levels of support to meet and maintain their objectives, our Customer Service and Technical Support Team is made up of factory trained and certified support experts located around the world to provide the highest quality support and service when and where you need it most.

QUESTIONS?  WE’RE HERE TO HELP.