Service

SERVICE | WHEN AND WHERE YOU NEED IT

Maximize Asset Performance & Protect Your Process

We are with you after the sale.  Process Insights Global Service provides a wide range of after-sales services to proactively maintain your analytical instrumentation. With fast repair and rapid turnaround, OEM spare parts, emergency response, and qualified field service experts, we ensure you get the best value for maximized uptime and peace of mind. We can provide you with the expert execution of both large and small projects and the after-sales service when and where you need it. Explore our useful resources.

Process Insights offers customers a wide range of programs and services designed to satisfy the needs of our varied customer base, budget, and range of applications. We recognize that every customer requires different levels of support to meet and maintain their objectives, so we offer a wide range of service designed to satisfy the needs of our varied customer base. We can also provide customized service plans.

  • Optimal performance of the analyzer and minimal delay in emergency situations.
  • Custom coverage tailored to meet your particular needs is also available. 
  • Regular “preventative” monitoring to reduce the cost of maintenance over the life of equipment.
  • Priority repair service options for urgent repair situations. 
  • A full line of quality factory-certified replacement parts also available.

Our customer-centric approach delivers fast and reliable service when you need it most. With our qualified field service experts and remote technicians, we ensure you get the best value for maximized uptime and peace of mind. Gain seamless connectivity to global experts to diagnose issues and get real-time insight before major malfunctions and shutdowns take place, and negatively impact your process.

Setting up a service contract with Process Insights is easy and cost-effective

We Deliver The Service You Need

For All Process Insights Products – Globally

  • 24-hour emergency response
  • Calibration
  • Convenient in-region customer service and support
  • Factory Acceptance Testing (FAT) 
  • Global technical support and service
  • In-house training centers
  • Loaners
  • On-site service
  • Performance verification
  • Remote technical support and diagnosis – PI GO
  • Repair and replacement service
  • Spares and upgrades
  • Startups and commissioning
  • System integration
  • Testing services

DATA SERVICES

Full Support for Analyzer Method Development and Optimization

Online and laboratory analyzers from Process Insights are supported by the very best application and calibration expertise available today. From preexisting models for a wide range of physical and chemical properties to customer-specific model development and validation, we’re here to ensure you achieve top performance from your optical spectroscopy analyzers and mass spectrometers.  Learn more.

ENSURE YOU GET THE MOST FROM YOUR DATA

With the Process Insights Modeling Support Agreement, customers have access to continuous model support and optimization throughout the life of the analyzer. Our application specialists work with you to validate and improve your calibration models year-after-year.

FACTORY REPAIRS, TESTING & CALIBRATION

Expert Repair and Calibration Services 

Process Insights Approved Service Centers are the only authorized global service and repair providers of all our analyzers. Factory certified repairs and refurbishments are a low-cost alternative to purchasing a new replacement, and all factory certified repairs and refurbishments use 100% genuine factory parts.

We provide:

  • World class service repair, calibration, and upgrades
  • Fast in-house turnaround time to minimize the repair interval
  • Product calibrated to original manufacturer’s specifications
  • N.I.S.T. traceable accuracy and calibration
  • Factory limited-service warranty on all repairs

Contact us today for service.

TECHNICAL SUPPORT

We are ready to assist you with any technical or service-related inquiries that you may have. Recognizing that every customer requires different levels of support to meet and maintain their objectives, our Customer Service and Technical Support Team is made up of factory trained and certified support experts located around the world to provide the highest quality support and service when and where you need it most.  How can we help you?  Contact us today.

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Global Service, Training, Maintenance & Technical Support When You Need It

service when you need it most

Do you have a LAR water analyzer or a MBW instrument?  Do you need technical support?  Open a ticket

SPARE PARTS

Don’t want to wait for a part to ship in an emergency situation? Ask our Technical Support Team about spare part kits that are customized for your instrument.  We also offer many upgrade solutions for a variety of system configurations.  Get the factory authorized parts direct to location quickly, and reliably. 

INTERESTED IN TRAINING

  • Customer-focused “hands-on” learning experience
  • Engage with our experts
  • Customized product training programs
  • On-site or remote training
  • Analyzer specific workshops
  • Learn theoretical and practical skills
  • Webinars

EXTENDED WARRANTY

  • Extended warranty agreements available
  • Covers rapid response, low cost, fixed fee repair service
  • Access to critical spare parts
  • 24-emergency response

ONSITE SERVICE

Sometimes remote support cannot solve every issue. Sometimes you need an on-site visit. Our trained and experienced Field Service Team can respond to any urgent on-site request to ensure your system is back up and running in the shortest time possible.

SERVICE | SALES | TRAINING

Americas +1 713.947.9591
EMEA +49 69 20436910
China/APAC +86 400 086 0106

info@process-insights.com


CRDS Analyzer | Performance Verification Program

Our CRDS Analyzer Performance Verification Program is a valuable annual health check that helps your analyzer perform within specifications, function at high factory standards and meet the requirements of regulatory agencies. For more information on our verification program, please contact us.

Your written certificate can be shared with auditors and leadership teams for compliance and quality management.

  • Run your equipment at optimal performance
  • Meet your operational needs
  • Ensure continued product and user safety
  • Conveniently receive documented proof of reliable operation to specifications and compliance

THE VERIFICATION PROGRAM IS EASY & CONVENIENT

  • Simple, in-situ verification process
  • Maximum analyzer uptime
  • Cost-effective compliance
  • No specialty calibration gas
  • Fast completion

Our Gas Laboratory and Final Testing Facility in Horsham, PA is equipped with state-of-the-art, NIST-certified calibration systems to perform analyzer test, calibration, and qualifications. Our deep knowledge, expertise and experience is well-known throughout the industry as a leader in gas analysis.  

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CHILLED MIRROR SERVICE & CALIBRATION LABORATORIES

We offer a Swiss Accreditation Service ISO/IEC 17025 in our accredited laboratory (SCS 0125) for humidity and temperature calibration, and for the calibration of any type of hygrometer or thermometer. The laboratory is in Switzerland and has calibration systems based on both primary realizations and commercial humidity generators for calibration.  Our laboratory in Switzerland has calibration systems based on both primary realizations and commercial humidity generators for calibration by comparison. Learn more.

In Fellbach, Germany, we are an accredited laboratory – for humidity and temperature accredited by the German Accreditation Body (DAkkS) according to DIN EN ISO/IEC 17025.  Through the ILAC Mutual Recognition Arrangement (ILAC MRA) our calibration certificates are internationally recognized and suitable for evidence of traceability in all ILAC MRA signatory countries.

REQUESTS FOR CALIBRATION SERVICE

  • For inquiries about existing devices, the add the below to the subject line.
      • Device Type | Serial Number | Company Name | Short description of the issue
      • Example:      473-SH2 | 08-0803 | Smith Company, Inc. | Schedule an appointment for accredited calibration

Our MBW Calibration Services include:

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Do you have a MBW instrument? Do you need technical support? Open a ticket.

OXYGEN MONITORS

Need calibration or service on your ALPHA OMEGA INSTRUMENTS™ oxygen monitor?  You must complete the RMA form to receive an RMA number. 

Complete RMA Form

  • Checkout and Calibration for Series 1000/Series 1300 – includes the Functional Checkout and Repair and Standard Certification of Performance Verification and Calibration.
  • Checkout and Calibration for OXY-SEN, Series 2XXX, 3XXX and ZRO – includes the Functional Checkout and Repair and Standard Certification of Performance Verification and Calibration.
  • Functional Checkout and Repair – Includes an evaluation of the instruments electrical/mechanical performance and an evaluation of sensor performance. Unit output performance is also monitored overnight, checking for any abnormalities.

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QUESTIONS?  WE’RE HERE TO HELP.