Process Insights Service Assured™ provides a wide range of after-sales services to proactively maintain all your analytical products. With fast repair and rapid turnaround, OEM spare parts, emergency response, and qualified field service experts, we ensure you get the best value and response time for maximized uptime and peace of mind. We are with you after the sale.
Recognizing the different support levels needed by our customers, we provide an extensive range of services. Moreover, we are delighted to offer customized service plans, allowing us to deliver personalized solutions that precisely align with the specific needs of our valued customers.
We want to assure you of:
- Optimal analyzer performance at all times.
- Minimal delay in emergency situations.
- Custom coverage is available to meet your particular needs.
- Regular “preventative” monitoring to reduce the cost of maintenance over the life of your equipment.
- Priority repair service options for urgent repair situations.
- A full line of quality factory-certified replacement parts also available.
Our Process Insights Service Assured customer-centric approach delivers fast and reliable service when you need it most. With our qualified field service experts, we assure you get the best service possible and peace of mind.
STANDARD COVERAGE TAILORED TO YOUR NEEDS
Our Service Assured Plan offers expert advice and repair services to ensure your analyzer operates smoothly and efficiently.
CUSTOMIZED PLANS AVAILABLE
- On-site service agreements for the highest level of service
- Extended warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service
- CRDS analyzer rentals
- Factory-authorized spare parts
Confidence To Protect Your Analyzer
Our Service Assured Plan gives you peace of mind, knowing your analyzer’s performance is well-supported. Our service teams are ready to answer your technical questions and handle repairs, maintenance, and upgrades.
Process Insights recognizes the value of your investment and the importance of uptime, which is why we offer quick spares – shipping directly from our factories on stocked items. We will ensure the correct spare parts for your instrumentation and systems. Don’t want to wait for a part to ship in an emergency situation? Ask our Technical Support Team about spare part kits that are customized for your needs.
- 24-hour emergency response
- Calibration
- Convenient in-region customer service and support
- Factory Acceptance Testing (FAT)
- Global technical support and service
- In-house training centers
- Loaners/rentals
- On-site service
- Performance verification program
- Remote technical support and diagnosis – PI GO
- Repair and replacement service
- Spares and upgrades
- Startups and commissioning
- System integration
- Testing services
SERVICE INQUIRIES ONLY
Our dedicated Technical Support Team is always ready to assist you. We are committed to responding to your support needs with speed, quality, and professionalism.
For technical service or support, please use our support form below or contact your local representative. A Service Technician will reach out to you promptly to address your inquiry.
Complete the below for Service inquiries / requests only.
SERVICE THE WAY YOU WANT IT
Process Insights Service Assured offers a comprehensive range of after-sales services to proactively maintain all your analytical products. Our services include fast repairs with rapid turnaround times, OEM spare parts, emergency response, and support from highly qualified field service experts. We ensure you receive the best value and response time, maximizing uptime and providing peace of mind. Our commitment to you continues long after the sale.
Additionally, we offer customized service plans tailored to your specific needs, enabling us to provide personalized solutions that enhance the performance and longevity of your equipment. Trust Process Insights to be your reliable partner in maintaining operational excellence and achieving sustained success.
TECHNICAL SUPPORT
We are ready to assist you with any technical or service-related inquiries that you may have. Recognizing that every customer requires different levels of support to meet and maintain their objectives, our Customer Service and Technical Support Team is made up of factory trained and certified support experts located around the world to provide the highest quality support and service when and where you need it most. How can we help you? Contact us today.
SPARE PARTS
Don’t want to wait for a part to ship in an emergency situation? Ask our Technical Support Team about spare part kits that are customized for your instrument. We also offer many upgrade solutions for a variety of system configurations. Get the factory authorized parts direct to location quickly, and reliably.
EXTENDED WARRANTY
- Extended warranty agreements available
- Covers rapid response, low cost, fixed fee repair service
- Access to critical spare parts
- 24-emergency response
ONSITE
Sometimes remote support cannot solve every issue. Sometimes you need an on-site visit. Our trained and experienced Field Service Team can respond to any urgent on-site request to ensure your system is back up and running in the shortest time possible.
FACTORY REPAIRS, TESTING & CALIBRATION
Expert Repair and Calibration Services
Process Insights Approved Service Centers are the only authorized global service and repair providers of all our analyzers. Factory certified repairs and refurbishments are a low-cost alternative to purchasing a new replacement, and all factory certified repairs and refurbishments use 100% genuine factory parts.
We provide:
- World class service repair, calibration, and upgrades
- Fast in-house turnaround time to minimize the repair interval
- Product calibrated to original manufacturer’s specifications
- N.I.S.T. traceable accuracy and calibration
- Factory limited-service warranty on all repairs
DATA SERVICES
Full Support for Analyzer Method Development and Optimization
Online and laboratory analyzers from Process Insights are supported by the very best application and calibration expertise available today. From preexisting models for a wide range of physical and chemical properties to customer-specific model development and validation, we’re here to ensure you achieve top performance from your optical spectroscopy analyzers and mass spectrometers. Learn more.
ENSURE YOU GET THE MOST FROM YOUR DATA
With the Process Insights Modeling Support Agreement, customers have access to continuous model support and optimization throughout the life of the analyzer. Our application specialists work with you to validate and improve your calibration models year-after-year.
CRDS Analyzer | Performance Verification Program
Our CRDS Analyzer Performance Verification Program is a valuable annual health check that helps your analyzer perform within specifications, function at high factory standards and meet the requirements of regulatory agencies. For more information on our verification program, please contact us.
Your written certificate can be shared with auditors and leadership teams for compliance and quality management.
- Run your equipment at optimal performance
- Meet your operational needs
- Ensure continued product and user safety
- Conveniently receive documented proof of reliable operation to specifications and compliance
THE VERIFICATION PROGRAM IS EASY & CONVENIENT
- Simple, in-situ verification process
- Maximum analyzer uptime
- Cost-effective compliance
- No specialty calibration gas
- Fast completion
Our Gas Laboratory and Final Testing Facility in Horsham, PA is equipped with state-of-the-art, NIST-certified calibration systems to perform analyzer test, calibration, and qualifications. Our deep knowledge, expertise and experience is well-known throughout the industry as a leader in gas analysis.
