DATE:      07 January 2021

TO:          Our Team Members Worldwide
                Our Customers Worldwide
                Our Channel Partners Worldwide
                Our Supply Chain Partners Worldwide

FROM:    Monte Hammouri
                Chief Executive Officer

CC:          Neil Hekking – Chief Financial Officer
                Joe Schwab – Chief Commercial Officer

RE:          Process Insights Update

Dear All,

First, I wish all of you a happy, safe and prosperous new year.  The past 11 months proved to be very trying times for all of us both professionally and personally.  But despite the mounting challenges throughout 2020, most of you were able to rise to the occasion, went above and beyond for the collective good, overcame the challenges and delivered your best in a year that tested even the most resilient of us.  All your effort culminated in a strong showing for Process Insights in 2020 despite the colossal obstacles.

As we embark on 2021, we still face many of the same challenges that we dealt with in 2020.  We are still in the thick of the battle with the Coronavirus (“COVID-19”) pandemic worldwide.  But we have all learned to deal with it creatively and bring back a certain feel of normalcy to our personal and professional lives.  Also, there is now great hope with the new vaccines being rolled out, and the end to the pandemic appears to be within reach perhaps later in 2021.

The recent tragic events from this week in the US may have created a perception of uncertainty, chaos and turmoil especially for our employees, customers, channel partners and supply chain partners who reside outside of the US.  First and foremost, I want to be clear that we, at Process Insights, condemn and reject violence in all its shapes and forms and are truly saddened by this week’s events.  We are committed to providing a safe and respectful environment for all of us to collaborate, always driven by the highest standards of integrity.  The American people, our democracy, our nation, our economy and our security all remain very resilient, very stable and very sound in the face of any challenge thrown at them.  While the worldwide news media coverage portrayed these events in incredibly alarming tones, I assure you that there’s a greater sense of security and stability of the American system here on the ground in the US that may not be clearly broadcasted in the media.

I am personally confident that our team worldwide will continue to deliver outstanding performance in 2021 and beyond, just like they have in the past, cementing Process Insights’ position as a top-tier, global contender in our served markets worldwide.  We are proud that our team members come from across the globe, with diverse backgrounds, experiences and perspectives.  This diversity makes us stronger.  But despite our differences – in geography, culture, language, experience and business – we are one company united by a shared commitment to excellence.  Our talent and diversity are, and will continue to be, core to our success.  I expect 2021 to be a banner year for Process Insights, our customers and our business partners worldwide.

I wish you all a happy, healthy, safe and prosperous 2021.

All my Best,

Monte

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